The Financial Conduct Authority is the independent watchdog that regulates financial services. It requires us to give you this document to help you decide if our services are right for you. Our duty to you as a consumer is to provide you with adequate information and support to enable you to understand the benefits and risks connected with the products you have been offered. If you need additional support, then please notify us in order that we can take account of your circumstances.
Swansway Motor Group (a trading name of Swansway Garages Ltd, whose registered address is Swansway Motor Group, Gateway, Crewe, Cheshire CW1 6YY) is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register Number is 304920. You can check the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or the FCA contact centre on 0300 500 8082.
Our permitted business is the supply of insurance and finance products connected with the purchase of your motor vehicle. In supplying the products to you we aim to deliver you a good outcome and to support you to pursue your financial objectives.
About our Insurance Services
We are an insurance intermediary and will only offer products from a limited number of insurers. All the products we offer are optional.
We will advise and make a recommendation for you once we have assessed your needs for the insurance policies we have available. We act as an agent of the insurer and hold any insurance money under a risk transfer agreement.
The products we offer are :-
Alloy Wheel Repair Insurance – Insured By Motors Insurance Company Limited.
Cosmetic Repair Insurance – Insured By Motors Insurance Company Limited.
We arrange the policy with the insurer on your behalf. You do not pay us a fee for doing this. We receive commission from the insurer which is a percentage of the total annual premium.
About our Finance Services
We are a credit broker, not a lender. We can only introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We will advise you on the products, subject to your personal circumstances, and you are not obliged to take our advice or recommendation. We are not an independent financial advisor, and you may choose to seek independent advice as to the suitability of the finance you have been offered. All the products we offer are optional, and you may decide to make your own independent finance arrangement to purchase your vehicle.
Should you proceed with a lender we introduce you to, we will receive commission from them either as a fixed percentage of the amount you borrow or a flat fee. The amount of commission that we receive from a lender does not affect the amount that you pay to that lender under your credit agreement. We will verbally inform you of the commission amount and ask you to confirm your acceptance of this by signing a consent form.
Customer Care, Dispute Resolution and Complaints
We work hard to ensure that the finance and insurance services we offer are fair and that our communication to our customers is clear and not misleading.
However, if you are unhappy with either service please contact:
FCA Compliance Manager, Swansway Motor Group, Gateway, CREWE, CW1 6YY
Telephone: 01270 848980
Email: compliance@swanswaygarages.com
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Financial Services Compensation Scheme (FSCS) – applicable to insurance services only.
We are covered by the FSCS. This means that you may be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
The Financial Conduct Authority is the independent watchdog that regulates financial services. It requires us to give you this document to help you decide if our services are right for you. Our duty to you as a consumer is to provide you with adequate information and support to enable you to understand the benefits and risks connected with the products you have been offered. If you are in need of additional support then please notify us in order that we can take account of your circumstances.
Swansway Motor Group (a trading name of Swansway Garages Ltd, whose registered address is Swansway Motor Group, Gateway, Crewe, Cheshire CW1 6YY) is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register Number is 304920. You can check the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or the FCA contact centre on 0300 500 8082.
Our permitted business is the supply of insurance and finance products connected with the purchase of your motor vehicle. In supplying the products to you we aim to deliver you a good outcome and to support you to pursue your financial objectives.
About our Insurance Services
We are an insurance intermediary and will only offer products from a limited number of insurers. All the products we offer are optional.
We will advise and make a recommendation for you once we have assessed your needs for the insurance policies we have available. We act as an agent of the insurer and hold any insurance money under a risk transfer agreement.
We arrange the policy with the insurer on your behalf. You do not pay us a fee for doing this. We receive commission from the insurer which is a percentage of the total annual premium.
About our Finance Services
We are a credit broker, not a lender. We can only introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We will advise you on the products, subject to your personal circumstances, and you are not obliged to take our advice or recommendation. We are not an independent financial advisor, and you may choose to seek independent advice as to the suitability of the finance you have been offered. All the products we offer are optional, and you may decide to make your own independent finance arrangement to purchase your vehicle.
Should you proceed with a lender we introduce you to, we will receive commission from them either as a fixed percentage of the amount you borrow or a flat fee. The amount of commission that we receive from a lender does not affect the amount that you pay to that lender under your credit agreement. We will verbally inform you of the commission amount and ask you to confirm your acceptance of this by signing a consent form.
Customer Care, Dispute Resolution and Complaints
We work hard to ensure that the finance and insurance services we offer are fair and that our communication to our customers is clear and not misleading.
However, if you are unhappy with either service please contact:
FCA Compliance Manager, Swansway Motor Group, Gateway, CREWE, CW1 6YY
Telephone: 01270 848980
Email: compliance@swanswaygarages.com
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Financial Services Compensation Scheme (FSCS) – applicable to insurance services only.
We are covered by the FSCS. This means that you may be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
The Financial Conduct Authority is the independent watchdog that regulates financial services. It requires us to give you this document to help you decide if our services are right for you. Our duty to you as a consumer is to provide you with adequate information and support to enable you to understand the benefits and risks connected with the products you have been offered. If you are in need of additional support then please notify us in order that we can take account of your circumstances.
Swansway Motor Group (a trading name of Swansway Garages Ltd, whose registered address is Swansway Motor Group, Gateway, Crewe, Cheshire CW1 6YY) is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register Number is 304920. You can check the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or the FCA contact centre on 0300 500 8082.
Our permitted business is the supply of insurance and finance products connected with the purchase of your motor vehicle. In supplying the products to you we aim to deliver you a good outcome and to support you to pursue your financial objectives.
About our Insurance Services
We are an insurance intermediary and will only offer products from a limited number of insurers. All the products we offer are optional.
We will advise and make a recommendation for you once we have assessed your needs for the insurance policies we have available. We act as an agent of the insurer and hold any insurance money under a risk transfer agreement.
The products we offer are :-
Alloy Wheel Repair Insurance – Insured By Motors Insurance Company Limited.
Cosmetic Repair Insurance – Insured By Motors Insurance Company Limited.
SPOTiCAR Extended Warranty & MOT Insurance – Insured By Motors Insurance Company Limited.
SPOTiCAR Assistance & Assistance Plus – Insured By RAC Insurance Ltd
We arrange the policy with the insurer on your behalf. You do not pay us a fee for doing this. We receive commission from the insurer which is a percentage of the total annual premium.
About our Finance Services
We are a credit broker, not a lender. We can only introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We will advise you on the products, subject to your personal circumstances, and you are not obliged to take our advice or recommendation. We are not an independent financial advisor, and you may choose to seek independent advice as to the suitability of the finance you have been offered. All the products we offer are optional, and you may decide to make your own independent finance arrangement to purchase your vehicle.
Should you proceed with a lender we introduce you to, we will receive commission from them either as a fixed percentage of the amount you borrow or a flat fee. The amount of commission that we receive from a lender does not affect the amount that you pay to that lender under your credit agreement. We will verbally inform you of the commission amount and ask you to confirm your acceptance of this by signing a consent form.
Customer Care, Dispute Resolution and Complaints
We work hard to ensure that the finance and insurance services we offer are fair and that our communication to our customers is clear and not misleading.
However, if you are unhappy with either service please contact:
FCA Compliance Manager, Swansway Motor Group, Gateway, CREWE, CW1 6YY
Telephone: 01270 848980 Email: compliance@swanswaygarages.com
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Financial Services Compensation Scheme (FSCS) – applicable to insurance services only.
We are covered by the FSCS. This means that you may be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
12/2024